Service-support in realtime
with Smart Service Glasses
Efficient service for your packaging lines. Quick error analysis, direct contact with our experts.
Avoiding downtime. Service reimagined.
When a packaging machine comes to a standstill, every minute counts.
With Smart Service Glasses, you get immediate support—live and directly from our technicians. No waiting. No travel costs.
Your benefits at a glance:
Instant troubleshooting via video support
Direct communication with experts
Higher system availability
Documentation and tracking of every assignment
Without Smart Glasses
Waiting time: 2-48 hours for a technician
Costs: 800€+ per assignment (travel + time, depending on region)
Complex error description via telephone
Recommended spare part might be not fitting
Production losses: up to several thousand euros per day
With Smart Glasses
Instant connection to experts in 30 seconds
Only a monthly subscription fee (no travel costs)
The expert sees exactly what you see
70% of issues resolved remotely
Minimal downtime & cost savings
It’s that simple
1
Put on the Glasses
Lightweight, comfortable, and can be worn even with a helmet or goggles.
2
Start connection
It only needs a voice command: Your service technician sees what you see.
3
Solve the problem
Step-by-step guide – fast, safe, and efficient.
Ready for faster service?
Schedule a free demo today and experience the future of technical support.
Your Service package – all inclusive
One maintenance visit per year included
Service support per hour or part thereof: 118 € netto
Use of the Smart Service Glasses included
Software Updates & Employee Training
Replacement service in case of defect
Technical highlights – RealWear Arc 3
The leading industrial smart glasses for professional applications
Very lightweight & comfortable
Only 179 gramm – comfortable even when worn for hoursDual-Camera-System
48 MP main camera + wide-angle lens for crystal-clear imagesCrystal-clear display
Double Retina resolution (1920×1080) – 40% more details than competing productsVoice control
15 languages, 4 microphones with noise cancelling – works even in a noisy production hall100% free hands
Fully voice-controlled – no distractions from workSuitable for industrial use
Compatible with helmets, goggles, and glovesLong battery life
All-day battery life, fast charging via USB-CSecure data transmission
Enterprise-level security, GDPR-compliant
Frequently asked questions
The Smart Service Glasses connect your employee directly via video to one of our service technicians. The technician can see what’s happening on-site in real time and guide you step by step through the troubleshooting process — without long wait times or travel costs.
You can use the service flexibly, as needed. Billing is based on each hour of service or portion thereof, at a rate of €118.
Once the agreement is finalized, you will receive the Smart Service Glasses within a few business days. A brief orientation will be provided via video or phone — after that, the service will be ready to use immediately.
Yes, the Smart Service Glasses are designed for industrial use and can be easily worn with safety glasses, helmets, or prescription glasses.
Yes, once per year maintenance registration carried out by our service team via Smart Service Glasses is included.
If the glasses malfunction or are accidentally damaged, we will immediately provide you with a replacement so that you can continue working without interruption.
Yes. Thanks to built-in noise cancellation and voice control, the Smart Service Glasses work reliably even in noisy industrial environments.
All data transfers are encrypted and GDPR-compliant. Upon request, the solution can also be operated within your own IT infrastructure.
A brief introduction is all it takes. The system is intuitive and operates entirely via voice control— hands-free and safe for everyday use.
No problem. The glasses can be used across all locations. All devices connect to the same service team, so you receive centralized and consistent support at all production sites.
No — it complements it. We can resolve about 70% of all issues directly via video support. For complex repairs, a technician will still come to your location — but fully prepared and equipped with the right replacement parts.
Fast service? Learn more now.
Request your information brochure or schedule a consultation.